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Promoter Master Services Agreement (MSA)

Effective Date: February 2nd, 2026
Last updated: November 6th, 2026

This Master Services Agreement ("Agreement") is entered into by and between WeTing360 LLC, operators of BajanTix.com ("BajanTix.com"), and the Promoter identified in the account registration ("Promoter").

This Agreement governs Promoter's use of the BajanTix.com platform and services.

1. Nature of Services

BajanTix.com provides a technology platform enabling:

BajanTix.com is a technology provider and marketplace facilitator only. BajanTix.com does not organize, manage, or operate events, control event venues, guarantee attendance, or guarantee promoter profitability. The Promoter is solely responsible for the event.

2. Promoter Representations & Warranties

Promoter represents and warrants that:

  1. It has legal authority to organize and sell tickets for the event.
  2. It has secured all required permits and licenses.
  3. It maintains appropriate insurance coverage.
  4. Event information provided is accurate and not misleading.
  5. It will comply with all applicable Barbados laws.

Promoter is fully responsible for event execution, safety, staffing, security, and compliance.

3. Account & Event Setup

Promoter must provide accurate event details, ticket pricing, capacity limits, refund policies, and settlement instructions. BajanTix.com may suspend or reject events that pose legal, fraud, reputational, or compliance risk.

4. Ticket Sales & Payment Processing

4.1 Collection of Funds

BajanTix.com collects ticket payments as limited payment agent for Promoter. Funds are held for settlement subject to service fees, processing fees, refunds, chargebacks, and fraud review.

4.2 Fees

BajanTix.com retains agreed service fees per ticket. Fees are non-refundable except where required by law.

4.3 Payout Timing

Payouts may occur after the event date or according to agreed settlement schedule. BajanTix.com reserves the right to delay payouts pending fraud or dispute review, establish rolling reserves, and offset refunds or chargebacks against future payouts.

5. Chargebacks & Fraud

Promoter acknowledges that chargebacks are a known risk of card-based transactions. Promoter agrees to bear financial responsibility for chargebacks, that BajanTix.com may withhold funds to cover anticipated disputes, and that BajanTix.com may deduct disputed amounts from payouts.

If fraud rates exceed acceptable thresholds, BajanTix.com may suspend ticket sales, require additional security measures, or terminate event listing.

6. Printed Ticket System

If Promoter elects to use printed tickets:

  1. Tickets are serialized and QR-coded.
  2. Ticket ranges may be allocated to specific box office partners.
  3. BajanTix.com tracks issuance and redemption.

Promoter is responsible for secure storage of printed ticket stock, oversight of box office staff, and cash handling outside digital payment channels.

BajanTix.com is not liable for lost or stolen printed inventory, misuse by third-party box offices, or cash reconciliation discrepancies.

7. Box Office Allocation & Reconciliation

BajanTix.com provides reporting tools to track ticket allocations, monitor scan counts, and reconcile sold vs. scanned tickets. Promoter remains responsible for physical cash reconciliation, staff conduct, and accurate reporting by box office partners.

8. Event Cancellation & Refunds

Promoter is solely responsible for funding refunds, public communication regarding cancellations, and alternative arrangements.

If refunds are required, BajanTix.com may process refunds from retained funds. Processing fees may not be refundable. If retained funds are insufficient, Promoter must immediately remit deficit amounts.

Failure to fund refunds may result in account suspension, legal recovery, or reporting to payment processors.

9. Entry & Scanning

Ticket validation is based on unique QR tokens, scan timestamp, and first-valid-entry logic. Duplicate scans invalidate entry. BajanTix.com is not liable for venue overcrowding, security failures, or manual override decisions by event staff.

10. Taxes

Promoter is responsible for VAT, entertainment taxes, local levies, and government reporting. BajanTix.com does not provide tax advice.

11. Intellectual Property

Promoter grants BajanTix.com a limited license to display event branding, use logos for promotional purposes, and promote events via Platform marketing. Promoter warrants it owns or has rights to uploaded content.

12. Indemnification

Promoter agrees to indemnify and hold harmless BajanTix.com from claims arising out of event injuries, promoter negligence, permit violations, refund failures, marketing misrepresentations, regulatory violations, and data misuse outside Platform scope. This survives termination.

13. Limitation of Liability

To the maximum extent permitted by law, BajanTix.com shall not be liable for lost profits, reputational damage, indirect or consequential damages, event-related injuries, venue issues, or force majeure events. Total liability shall not exceed the total fees paid to BajanTix.com in the preceding 12 months.

14. Suspension & Termination

BajanTix.com may suspend or terminate access for fraud risk, excessive chargebacks, regulatory concerns, breach of Agreement, or reputational harm. Upon termination, outstanding fees remain due and refund obligations remain Promoter's responsibility.

15. Force Majeure

Neither party is liable for delays caused by natural disasters, government orders, utility failures, or internet disruptions. Promoter remains responsible for event-related obligations.

16. Confidentiality

Both parties agree to protect confidential business information exchanged during the relationship.

17. Governing Law & Disputes

This Agreement is governed by the laws of Barbados. Disputes shall be resolved by good faith negotiation, then by mediation in Barbados, and if unresolved, in the courts of Barbados. Promoter waives participation in class actions to the extent permitted by law.

18. Entire Agreement

This Agreement, together with the Terms & Conditions, Privacy Policy, and Data Processing Addendum constitutes the entire agreement between the parties.

Data Processing Addendum (DPA)

Effective Date: February 2nd, 2026
Last updated: November 6th, 2026

This Data Processing Addendum ("DPA") forms part of the agreement between WeTing360 LLC, operating BajanTix.com ("Processor"), and the Promoter ("Controller").

This DPA governs the processing of Personal Data by BajanTix.com on behalf of the Promoter in connection with use of the BajanTix.com platform ("Platform").

1. Definitions

2. Role of the Parties

For ticket buyer and attendee data collected in connection with a specific event, the Promoter is the Data Controller and BajanTix.com acts as Data Processor.

For Platform-level processing such as fraud prevention, security monitoring, platform analytics, and account security, BajanTix.com acts as an independent Data Controller.

3. Nature and Purpose of Processing

BajanTix.com will process Personal Data only to create and manage ticket orders, issue digital and printed tickets, allocate serialized ticket batches, track box office inventory, validate ticket scans at entry, process payments and settlements, provide reconciliation reporting, prevent fraud and duplicate ticket use, and provide customer support.

BajanTix.com shall not sell Personal Data.

4. Types of Personal Data

Categories may include: Name, email address, phone number, ticket type, order ID, payment confirmation status, entry scan timestamp, box office allocation data, device identifiers used for scanning, and IP address. BajanTix.com does not store full credit card numbers.

5. Duration of Processing

BajanTix.com will process Personal Data for the duration of the event lifecycle, for settlement and reconciliation periods, for chargeback and fraud monitoring windows, and for legally required retention periods. After expiration of retention periods, data may be deleted or anonymized unless required for legal defense or compliance.

6. Processor Obligations

BajanTix.com shall:

  1. Process Personal Data only on documented instructions from the Promoter.
  2. Implement appropriate technical and organizational safeguards.
  3. Ensure personnel are subject to confidentiality obligations.
  4. Assist the Promoter in responding to Data Subject rights requests.
  5. Notify the Promoter of confirmed personal data breaches without undue delay.
  6. Maintain records of processing activities as required by law.

7. Security Measures

BajanTix.com implements safeguards including encrypted transmission (HTTPS/TLS), role-based access controls, authentication and authorization controls, audit logs for ticket validation activity, serialized QR tokenization, access limitation to production systems, and secure cloud infrastructure environments.

No system is 100% secure. The Promoter acknowledges shared responsibility.

8. Subprocessors

BajanTix.com may engage subprocessors, including cloud hosting providers, payment processors, email/SMS service providers, and security and analytics vendors. BajanTix.com shall use commercially reasonable efforts to ensure subprocessors implement appropriate safeguards and remain responsible for subprocessors' compliance with this DPA.

9. International Data Transfers

Personal Data may be processed outside Barbados where infrastructure providers operate. BajanTix.com shall implement appropriate safeguards where required to ensure adequate protection of Personal Data.

10. Data Subject Rights

If BajanTix.com receives a request from a Data Subject relating to event data controlled by the Promoter, BajanTix.com shall notify the Promoter without undue delay, not respond directly unless legally required, and assist the Promoter in fulfilling lawful requests. The Promoter remains responsible for responding to Data Subject rights requests.

11. Data Breach Notification

In the event of a confirmed Personal Data breach affecting Controller data, BajanTix.com shall notify the Promoter without undue delay, provide available details regarding nature and scope, and provide mitigation steps taken. The Promoter is responsible for regulatory notifications unless otherwise agreed.

12. Promoter Responsibilities

The Promoter warrants that it has lawful grounds to collect and process Personal Data, has provided necessary privacy notices to ticket buyers, will not instruct BajanTix.com to process Personal Data unlawfully, maintains required event licenses and compliance obligations, and will not export or misuse attendee data for unlawful marketing.

13. Indemnification

The Promoter agrees to indemnify BajanTix.com against claims arising from the Promoter's breach of data protection obligations or unlawful processing instructions.

Promoter Master Services Agreement (MSA) | BajanTix